Please email firstname.lastname@example.org for any queries on returns or exchanges.
Refunds are available for all full-priced items. Items must be post stamped within 14 days of receiving your order and any received thereafter may be denied.
Items must be returned in their original condition including tags, invoice and original box. Once Isla Munro has received your returned package, all returned items will be inspected before a refund is issued. Isla Munro reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Isla Munro will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. Isla Munro will in no way cover the cost of return shipping, unless explicitly noted so.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by Isla Munro. You will be informed via the email address that is listed on your Isla Munro invoice once the transaction has been processed. Refunds will be issued to the credit card, debit card or PayPal account that the payment had originally come from.
Acceptance and application
Your use of this site and the supply of any products ordered by you on the site are regulated by these terms and conditions. By visiting the site, accessing the site or ordering a product, you agree to be legally bound by these terms and conditions.
Use of the site
You must only use this site in accordance with these terms and conditions and the laws in force in Australia. You must not commit or encourage a criminal offence, interfere with the site or the servers hosting the site, transmit or distribute a virus (or similar), use or attempt to use any information on this site for data mining, extraction of information, or security purposes. You are only authorised to visit, view and to retain a copy of pages of the site for your own personal use, and you must not use, duplicate, download, publish, modify or otherwise distribute the material on the site for any other purpose.
Isla Munro reserves the right to undertake maintenance and updates to the site at any time, at which times the site may be temporarily unavailable. Isla Munro does not warrant that the site will be error-free, uninterrupted, or free of viruses or contamination, although Isla Munro will take steps to prevent the same. Isla Munro does not endorse the content of any third party site, nor warrant that they will not contain viruses or otherwise impact your device in a harmful or damaging way. By using the site, you agree and understand that you may not make any claim against Isla Munro for any damages or losses whatsoever resulting from your use of the site.
Isla Munro may amend these terms and conditions and the site (including pricing) at any time without notice to you, by publishing them here. Such amendments will be effective as and when published and will be immediately binding on you.
By placing an order for goods on the site you offer to purchase the goods on and subject to these terms and conditions and in accordance with the product description/s pertaining to the goods selected. The price for the purchase will be displayed on the site when goods are placed in your cart, including applicable tax. You must pay for the order in full at the time of ordering. Isla Munro will not be responsible for errors made by you in placing an order. No contract of sale will arise as between you and Isla Munro, and Isla Munro will be under no obligation to ship goods ordered, until such time as payment for goods ordered have cleared in full.
Shipping Australian Orders
Isla Munro uses Australia Post to ship your order. .
Shipping International Orders
Isla Munro uses Australia Post to ship your order. You are responsible for any additional costs, taxes or customs charges associated with your order. All international orders must be placed with an authority to leave the product at the shipping address in the event of your absence.
To the maximum extent permitted by law, Isla Munro specifically disclaims all liability for items lost or damaged in transit and for delays in delivery due to unforeseen circumstances such as natural disaster, strike or transport complications. You are responsible for providing accurate delivery instructions and address details in writing. Where you grant Isla Munro an authority to leave when placing your order, our couriers may leave the order in question unattended at the delivery address without obtaining a signature confirming delivery at the delivery location, and you release Isla Munro and its couriers from all responsibility and liability for your order.
All intellectual property rights whether registered or unregistered relating to Isla Munro’s products, site, SMAs, or in any way connected with the same are wholly owned by Isla Munro. Such rights include but are not limited to all copyright, patents, trademarks, logos, designs, software, domain names, business or trade names, marketing concepts and designs, client lists, databases, knowhow, showhow, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, product or business concepts, and details of product development (“IP Rights”). You must not use, or authorise any other person to use, the IP Rights or any content published on the site or the SMAs without prior written authorisation by Isla Munro.
Social media usage
Isla Munro permits blogging or linking to its IP Rights for non-commercial purposes and as long as the content published does not harm or have the ability to harm the reputation of Isla Munro. Isla Munro reserves the right to request the removal of any third party content which does not adhere to these terms and conditions.
To the extent permitted by law, Isla Munro shall not be liable for indirect or consequential losses or expenses suffered or incurred by you in relation to the supply of goods. Isla Munro’s liability is limited only to the cost of supply or re- supply of goods in accordance with these terms and otherwise under Australian Consumer Law. All warranties, conditions and guarantees which would or may be implied (whether by statute law, trade usage or otherwise) into these terms and conditions are expressly excluded.
You must not sell or offer for resale any items purchased on the site or otherwise from Isla Munro.
All amounts stated on the site are in Australian Dollars ($AU) unless otherwise stated. All purchases within Australia will incur GST.
These terms and conditions constitute the entire agreement between you and Isla Munro with respect to their subject matter and supersede any and all other agreements, representations, warranties and undertakings with respect to the same. No variation to these terms and conditions will be effective unless in writing signed by Isla Munro. You may not assign or otherwise deal with all or any of your rights or obligations under these terms and conditions. Isla Munro may assign or otherwise delegate all or any of its rights or obligations under these terms and conditions to any person without notice to you. No waiver, forbearance or indulgence by Isla Munro of any default by you shall operate or be construed as a waiver by us of any future defaults, whether of a like or different character, or as a release or discharge of your liability under these terms and conditions. If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed without affecting the validity or enforceability of the remaining provisions of these terms and conditions.
These terms and conditions are subject to the exclusive jurisdiction of the laws in force in Western Australia (Australia) from time to time. You submit to the exclusive jurisdiction of the Courts and Tribunals of Western Australia and the Federal Court sitting in Western Australia.